Refund policy
Refund & Returns Policy
Contact: ukccsupport@gmail.com
Overview
We want you to be completely satisfied with your purchase. Please read this policy carefully as it may vary depending on the product type in your order.
Order Cancellations
Orders can be cancelled within 24 hours of placement at no charge. After 24 hours, your order may already be in production or dispatched and cannot be cancelled. To request a cancellation, email ukccsupport@gmail.com immediately with your order number.
Refunds & Returns — Standard Products
You are eligible for a refund or replacement if the item arrives damaged or defective, the item received is incorrect, or the item does not arrive within the estimated delivery window.
Claims must be submitted within 15 days of delivery confirmation. Your order number and clear photo or video evidence of the issue are required. Items must be unused and in original condition for return-based refunds. We do not accept returns for change of mind.
Resolution options: replacement sent at no cost (preferred), store credit, or a full or partial refund to your original payment method processed within 5–10 business days.
Refunds & Returns — Custom & Made-to-Order Products
These items are produced specifically for you by our production partners and cannot be restocked.
We do not accept returns or exchanges for change of mind, incorrect size selected by the customer, or colour variations due to screen display differences.
You are eligible for a free replacement or refund if the product arrives damaged or with a production defect, the quality is significantly different from what was shown, or the wrong item was sent. Claims must be submitted within 30 days of delivery with clear photos of the issue.
Non-Refundable Situations
- Items damaged due to customer misuse
- Lost packages where an incorrect address was provided at checkout
- Delays caused by customs or carrier issues outside our control
How to Submit a Claim
Email ukccsupport@gmail.com with the subject line: Refund Request – Order #[your order number]. Include your order number, a description of the issue, and supporting photos or video. We aim to respond within 1–3 business days.