Shipping policy
Shipping Policy
Contact: ukccsupport@gmail.com
Overview
All orders are processed and fulfilled through our trusted production and fulfilment partners. Shipping times vary by product type.
Processing Times
| Product Type | Processing Time |
|---|---|
| Standard Products | 1–5 business days |
| Custom & Made-to-Order Products | 2–7 business days |
Processing begins after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.
Estimated Shipping Times
| Product Type | Shipping Time | Total Estimate |
|---|---|---|
| Standard Products | 7–20 business days | 8–25 business days |
| Custom & Made-to-Order Products | 5–15 business days | 7–22 business days |
These are estimates only. Actual delivery times may vary due to customs clearance, public holidays, carrier delays, or high-demand periods.
Shipping Costs
We offer free shipping on all orders. No minimum spend required.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number where available. Tracking updates may take 1–5 business days to appear after dispatch.
International Orders
Some orders may be subject to customs duties, import taxes, or fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping. We recommend checking your local customs regulations before ordering.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders lost or delayed due to an incorrect address being provided. If you notice an error, contact us at ukccsupport@gmail.com within 24 hours of placing your order.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at ukccsupport@gmail.com and we will investigate with our fulfilment partners on your behalf.